1. Introduction
Welcome to the privacy and cookie policy for Triomatic Marketing ("we", "us", "our"). We operate the website triomaticmarketing.com and provide digital marketing, SEO, paid advertising, web design and AI automation services to clients in the United Kingdom, United States and United Arab Emirates.
We are based in Dubai, UAE and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the UAE Personal Data Protection Law (PDPL), Federal Decree-Law No. 45 of 2021.
This policy explains what information we collect, how we use it, and what rights you have in relation to it. By using our website, you agree to the collection and use of information as described in this policy.
Last updated: April 2026
2. What Data We Collect
We may collect and process the following types of personal data:
- Identity data: your name and job title
- Contact data: your email address, phone number, company name and any details you submit via our contact form
- Technical data: IP address, browser type, operating system, device information, referring URL, pages visited and time spent on our site
- Usage data: information about how you interact with our website, including pages viewed, links clicked and scrolling behaviour
- Marketing data: your preferences for receiving communications from us
- Booking data: scheduling information when you book a consultation through our integrated booking tool (Calendly)
3. How We Use Your Data
We use the data we collect for the following purposes:
- To respond to enquiries you submit through our contact form or via email
- To provide, maintain and improve our services including digital marketing, SEO, paid advertising, web design and AI automation
- To schedule and manage consultations booked through Calendly
- To send you marketing communications where you have given consent or where we have a legitimate interest to do so
- To analyse website usage and improve user experience
- To comply with legal obligations under UK GDPR and UAE PDPL
- To protect against fraud and ensure the security of our website
The legal bases we rely on for processing your data include: your consent, performance of a contract, compliance with a legal obligation and our legitimate interests (such as improving our services and marketing our business).
4. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your experience, analyse traffic and understand how visitors interact with our site.
What are cookies? Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and understand how you use it.
Types of cookies we use:
- Strictly necessary cookies: required for the website to function properly. These cannot be disabled.
- Analytics cookies: help us understand how visitors interact with our website by collecting anonymous usage data (e.g. Google Analytics).
- Marketing cookies: used to deliver relevant advertisements and track the effectiveness of our advertising campaigns (e.g. Meta Pixel).
- Functional cookies: enable enhanced features such as embedded booking widgets (e.g. Calendly).
Managing cookies: You can control and delete cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
5. Third-Party Tools
We use the following third-party services on our website. Each of these services may collect data in accordance with their own privacy policies:
- Google Analytics: We use Google Analytics to collect anonymous data about website traffic and user behaviour. Google Analytics uses cookies to track visitor interactions. Data may be processed on servers located outside the UAE and UK. For more information, see Google's Privacy Policy.
- Calendly: We use Calendly to allow visitors to book consultations. When you schedule a meeting, Calendly collects your name, email and any additional information you provide. See Calendly's Privacy Notice.
- Meta (Facebook & Instagram): We may use the Meta Pixel and related tracking tools to measure the effectiveness of our advertising campaigns on Facebook and Instagram. These tools may collect data about your browsing activity. See Meta's Privacy Policy.
We are not responsible for the privacy practices of these third-party services and encourage you to review their respective privacy policies.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:
- Contact form submissions: retained for up to 24 months from the date of submission, unless an ongoing business relationship exists
- Client data: retained for the duration of our engagement and for up to 6 years afterwards, in line with legal and accounting obligations
- Analytics data: anonymised analytics data may be retained indefinitely as it does not identify individual users
- Marketing data: retained until you withdraw your consent or unsubscribe
When personal data is no longer needed, we securely delete or anonymise it.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Under UK GDPR (for individuals in the United Kingdom):
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete data
- Right to erasure: request deletion of your personal data ("right to be forgotten")
- Right to restrict processing: request that we limit how we use your data
- Right to data portability: receive your data in a structured, commonly used format
- Right to object: object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: withdraw consent at any time where processing is based on consent
- Right to lodge a complaint: you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk
Under UAE PDPL (Federal Decree-Law No. 45 of 2021):
- Right of access: request access to your personal data and information about how it is processed
- Right to rectification: request correction or completion of your personal data
- Right to erasure: request deletion of your personal data where it is no longer necessary
- Right to restrict processing: request limitation of processing in certain circumstances
- Right to data portability: request transfer of your data to another controller
- Right to object: object to processing of your personal data in certain circumstances
- Right to withdraw consent: withdraw consent at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.
8. How to Contact Us
If you have any questions about this privacy and cookie policy, or if you wish to exercise any of your rights, please contact us:
We aim to resolve any concerns promptly. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority — the ICO in the UK or the UAE Data Office under the PDPL.